Introduction

At illumifirex, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our blockchain architecture education platform. We're based in Taiwan and follow local regulations, but our commitment to protecting your data goes beyond just meeting legal requirements.

We know privacy policies can be dry. So we've tried to be straightforward about what we do with your information and why. If something isn't clear, reach out—we're happy to explain.

Information We Collect

We collect different types of information depending on how you use our services. Here's what that looks like in practice:

Information You Give Us Directly

When you sign up for our programs or contact us, you provide:

• Your name, email address, and phone number
• Educational background and professional experience when you apply for courses
• Payment information (though we don't store credit card details ourselves—our payment processor handles that)
• Any messages or questions you send through our contact forms
• Course preferences and learning objectives you share with us

Information We Collect Automatically

Like most websites, we gather some technical data when you visit:

• Your IP address and general location (city level, not your exact address)
• Browser type and device information
• Pages you visit on our site and how long you spend there
• Where you came from before landing on our site
• Course progress and completion data if you're enrolled in programs

Information From Other Sources

Occasionally, we might receive information about you from partners or third parties, but only when you've given them permission to share it. For instance, if you apply through a referral partner or educational platform.

How We Use Your Information

We don't collect data just to have it. Everything we gather serves a specific purpose related to providing and improving our educational services.

We won't use your information for purposes you haven't agreed to. And we definitely won't sell your data to third parties for their marketing purposes.

Data Sharing and Third Parties

We keep your information within our organization whenever possible, but sometimes we need to share it with trusted partners who help us deliver our services.

Service Providers We Work With

• Payment processors who handle secure transactions
• Email service providers for course communications
• Cloud hosting services where our platform runs
• Analytics tools that help us understand site usage
• Customer support platforms for managing inquiries

These partners are contractually required to protect your data and can only use it for the specific services they provide to us. They can't use your information for their own purposes.

When We're Required to Share

In some situations, we're legally obligated to disclose information—like responding to valid court orders or government requests in Taiwan. We'll resist overly broad requests and notify you when legally permitted.

Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you specific rights regarding your information. Here's what you can do and how to exercise these rights:

To exercise any of these rights, email us at info@illumifirex.com with your request. We'll verify your identity and respond within the timeframes required by Taiwan law.

Data Security Measures

Protecting your information isn't just about following rules—it's about maintaining the trust you place in us when you share personal details.

Technical Safeguards

• All data transmission is encrypted using industry-standard TLS protocols
• Our databases are protected with encryption at rest
• We use firewalls and intrusion detection systems
• Access to personal data is restricted to authorized personnel only
• We conduct regular security audits and vulnerability assessments

Organizational Measures

Beyond technology, we have policies and training in place. Our team members sign confidentiality agreements and receive regular privacy training. We also have incident response procedures ready if something goes wrong.

That said, no system is completely impenetrable. While we work hard to protect your data, we can't guarantee absolute security. If we detect a breach that affects your information, we'll notify you and relevant authorities as required by Taiwan law.

Data Retention

We don't keep your information forever. How long we retain it depends on the type of data and why we collected it.

Active Student Data

While you're enrolled in our programs, we maintain your complete records—course progress, communications, payment history. This helps us provide support and track your learning journey.

After Course Completion

Once you finish a program, we keep certain records for seven years. This includes certificates issued, final transcripts, and payment records. Taiwan's accounting and educational regulations require this retention period.

Marketing Communications

If you've opted into our newsletter or updates, we'll keep your contact information until you unsubscribe. You can opt out anytime by clicking the unsubscribe link in any email or contacting us directly.

When You Request Deletion

If you ask us to delete your data, we'll remove what we can right away. Some information might stick around in backup systems for up to 90 days before being permanently erased. And as mentioned earlier, certain records must be kept for legal compliance.

International Data Transfers

Our operations are primarily based in Taiwan, but some of our service providers operate servers in other countries. When your data crosses borders, we ensure it's protected.

We only work with providers who maintain adequate data protection standards. This means contractual safeguards, security certifications, and compliance with international privacy frameworks where applicable.

For students accessing our platform from outside Taiwan, the same protections apply. Your data is subject to Taiwan's privacy laws regardless of where you're physically located when you use our services.

Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device—to improve your experience and understand how people use our site.

Essential Cookies

These are necessary for the site to work properly. They handle things like keeping you logged in and remembering your course progress. You can't opt out of these without breaking functionality.

Analytics Cookies

We use these to see which pages get the most traffic, where people drop off, and how users navigate our site. This helps us make improvements. These cookies don't identify you personally.

Your Cookie Choices

Most browsers let you control cookies through their settings. You can block or delete them, though this might affect how well our site works for you. We don't use advertising cookies or track you across other websites.

Children's Privacy

Our programs are designed for adults and professionals looking to develop blockchain expertise. We don't knowingly collect information from anyone under 18 without parental consent.

If we discover we've inadvertently gathered data from a minor, we'll delete it promptly. If you're a parent who believes your child has provided us with information, please contact us immediately.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. The date at the top shows when it was last revised.

If we make significant changes that affect how we use your personal information, we'll notify you by email or through a prominent notice on our website before the changes take effect. For minor updates, we'll simply post the revised policy.

We encourage you to check this page occasionally to stay informed about how we're protecting your information.

Questions and Concerns

If something in this policy is unclear, or if you have questions about how we handle your information, we want to hear from you. Privacy shouldn't be mysterious.

You can also file a complaint with Taiwan's relevant data protection authorities if you believe we've mishandled your personal information. We'd prefer to resolve any issues directly, but you have that right.